You can easily top up your wallet by navigating to
Wallet → Top-up Request
.
Make a payment using the provided bank details or UPI QR code, attach the payment reference screenshot, and submit the request. An administrator will review and credit your wallet promptly.
Standard Demographic updates (Name, Address, DOB, Gender) generally process within 24 to 48 hours. Fast-Track Mobile & Email linking updates are typically processed within 1 to 2 hours during operational working hours. You can track real-time status in
My Applications
.
If an application is rejected, the exact reason will be logged in your application timeline. When applicable, the charged fee is automatically refunded back to your wallet. You can review rejection remarks and click Resubmit to upload corrected documents without starting from scratch.
Ensure the Mantra RD Service background process is running on your computer. You can diagnose local device hardware, driver ports, and NFIQ quality scores on the
Biometric Diagnostics Page
. Make sure your browser accesses the portal over HTTP/HTTPS localhost origins.
Navigate to
Support Tickets
to view all open and resolved inquiries. Click on any ticket to open the direct chat stream, upload attachments, or add replies for helpdesk executives.
Quick Help Hub
Helpdesk Operating Hours
Monday – Saturday: 9:00 AM – 6:00 PM (IST)
Direct Contact
- Email support@eseva.in
- Toll-Free 1800-123-4567
- WhatsApp +91 98765 43210